Hydrosphere Water Gardens sells the highest quality products, however if a product malfunctions or is defective it may be returned within the warranty period for the product.
Most warranty issues can be handled by us however, in some circumstances you may need contact the manufacturer directly.
Defective Merchandise
Please contact us by phone 905-715-2447 or email orders@pondexperts.ca before returning any product.
If an item is defective, the customer is responsible for returning the defective and covering the shipping charges to return the item to us. To receive a replacement item, the customer must pay to have the replacement item shipped back to them. There is no warranty or returns for UV Bulbs
Non-Defective Merchandise
If for any reason you are not completely satisfied with any item you receive, you can return the product for a full refund of product price. Please contact us by phone 905-715-2447 or email orders@pondexperts.ca before returning any product.
Returns will be accepted for non-live items that:
Special Order Items:
When returning merchandise please use original packing materials to insure that the item arrives undamaged. Hydrosphere Water Gardens can not be responsible for items damaged while being returned to us.
Damaged Products
In the unlikely event that your merchandise arrives damaged, contact Hydrosphere Water Gardens for instructions.
